What does the daily fee include? The daily rate includes:
all nursing and personal care
all meals and snacks
daily housekeeping and laundry
activities within the facility
bedding, blankets, pillows, towels and other linens
transportation to shopping
What does the daily fee not include? The daily rate does not include the following:
personal care items (toiletries, paper undergarments, etc.)
any items necessary for any type of nursing or medical treatment
assistive devices for ambulating or transferring
fall-alert or fall-injury prevention devices
How are often are there licensed nurses in the facility? At present, there are licensed nurses (either RNs or LPNs) in the facility from 7 a.m. until 11 p.m., seven days a week.
At all other times, the facility is staffed with a CRMA (Certified Residential Medication Aide) who dispenses all medications in accordance with physician orders.
Do you make accommodations for special diets? Our dietary staff can accommodate most dietary preferences or physician ordered diets.
If there are special brand names or highly unique items, we may request that the resident or resident family member purchase those items.
With sufficient notice, our dietary staff will make specially ordered meals, and residents and family members should feel free to request special preferences. This is what makes HillHouse feel like home for many residents.
What is the procedure for ordering and delivering resident medications? We encourage residents and family members to use Guardian Pharmacy Long-Term Care located in Brunswick. Guardian provides delivery services, and arranges for all medication tablets and capsules to be in safety bubble packs.
Waltz also provides pharmacist consultants as required by the Department of Health and Human Services regulations governing assisted housing in Maine. The invoices from Waltz are delivered directly to the resident or family member and are not part of HillHouse’s monthly invoice.
Residents and families are free to use other pharmacies or mail-order sources. However, HillHouse will rely on family members to do the pick-up and delivery of those medications and, in some instances, HillHouse may require the resident or his/her representative to monitor medication supplies to insure that there are adequate amounts of medication on hand.
What happens when a resident’s private funds have been exhausted? HillHouse is not a MaineCare reimbursable facility. Although HillHouse management works with families when private funds are exhausted and attempts to be as flexible as possible, sometimes residents must move to MaineCare facilities. HillHouse does assist families in finding alternative living arrangements.
HillHouse is an organization in which genuine caring and love seems to permeate all who serve the residents. This strikes me as being rare, indeed, and it is a tribute to all of you. Patience, forbearance, cheerfulness: they are all present, and seeming all of the time. - Family of Walter and Jane E.
If you would like more information about HillHouse, we'd love to talk with you. Call (207) 443-6301 or email our administrator, Kathleen Homan, RN-BC, today.