Staff
Mary Lou Ciolfi, Esq.
Administrator
mlciolfi@gwi.net
Born and raised in New England, Mary Lou went to University of Chicago for her undergraduate
degree and immediately returned home for law school. She graduated from Franklin Pierce Law
Center in 1985 and began her practice of law that fall in Brunswick, Maine where she had a
fulltime general law practice for nearly 15 years. In late 1999, Mary Lou came to HillHouse
to manage the year-long expansion project. During this time she established and fostered solid
relationships with the professional community serving HillHouse: city and state regulators,
bankers and other financial consultants, and service providers. In 2000, she began work fulltime
at HillHouse as the Business Manager, continuing to practice law on the side. In 2005, she took
over the Administrator’s position at HillHouse. Mary Lou is committed to managing HillHouse in
a way that fosters a sense of mutual respect and well-being among the residents and staff. She
emphasizes honesty and integrity in every aspect of the health-care process.
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Christina Karr, RN
Director of Nursing
chriskarr@gwi.net
Chris received her nursing degree from New England Baptist School of Nursing and has over 30 years
of nursing experience. She began her professional career in the U.S. Air Force in California first
as a staff nurse and later in intensive care. She returned to New England in 1985 to work at
Waterville Osteopathic Hospital before moving on to a number of facilities as Nurse Manager
and Director of Nursing. Chris has also taken the intensive Nurse Manager’s Training at Johns
Hopkins University. Chris has a personal ethic regarding care for the elderly. She is totally
resident-centered: residents should have what they want, when they want it, and where they want
it, barring any significant health or safety concerns. Resident desires, dignity, comfort and
wellbeing are her top priorities.
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Jane Taylor, CAC
Admissions & Social Director
janetaylor@gwi.net
Jane has worked in health care for over 18 years. She obtained her Certified Nurse’s Aide (CNA)
certificate while still in high school and began work as a CNA shortly thereafter. While her
children were young she worked the evening shifts so that she could be home with them during the
day. After working for several years as a nurse’s aide, Jane applied for a job in the activities
department at Amenity Manor in Topsham, Maine. She worked in that department for two years and
then took the required courses to become a Certified Activities Coordinator. She was later promoted
to Activities Director. During this time Jane took several dementia training classes and later
taught dementia-related classes to her staff. In June of 2000 Jane was hired by HillHouse as its
Activities Director and in 2005 was promoted to Admissions and Social Director. Jane has a gentle,
calming approach to resident care and she cares deeply about making each day meaningful for HillHouse
residents.
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Sandra Freeman
Housekeeping Supervisor
Sandra was born in Bath, Maine, raised in Kingfield, and at age 14 returned to Bath where she has
resided and worked ever since. She began work for Marjorie Voorhees at HillHouse in March of 1985
as a housekeeper, when HillHouse was still a relatively small facility. In 2000, Sandra was promoted
to Housekeeping Supervisor. Sandra is dedicated to the residents and works tirelessly to insure that
their surroundings are tidy and clean. She has extremely high standards for herself and her staff;
there is little she would not do for a resident. Thanks to Sandra, HillHouse has always received
high marks from the state regulators regarding its cleanliness and odor-free environment.
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Suanne Nielsen
Business Office
srnielsen@gwi.net
Suanne worked as a legal secretary in Brunswick, Maine for almost 20 years before coming to HillHouse
with Mary Lou in 2000. Born in Toronto, she retains her Canadian citizenship and worked as a legal
secretary in Canada and Philadelphia before marrying and moving to Maine. Suanne has extensive experience
in all areas of legal practice—civil litigation, domestic relations, probate law, and real estate—and as
a result, is particularly well suited to dealing with the public and the concerns resident families or
guardians may have. At HillHouse, Suanne is responsible for all bookkeeping and data entry, billing,
payroll, insurances, and other clerical duties that relate to our facility operations.
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Kellie Stinson
Dietary Supervisor
kstinson@gwi.net
Bio to come.
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Jeremy Pierce
Maintenance Supervisor
Jeremy spent his childhood in Rockland, Maine before moving to Bath and attending Morse High School.
He’s got a knack for trouble shooting mechanical systems and engine repair, and his many years at
HillHouse have given him a familiarity with our operational systems that is invaluable. In addition,
Jeremy interacts easily and comfortably with HillHouse residents, taking time to tend to their own
maintenance needs.
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